Spectrum Pacific Learning




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Frequently Asked Questions

Questions

Q: How is Spectrum Pacific Learning different from the competition?

A: At Spectrum Pacific Learning we want to create the online learning solution that works best for you. Our philosophy is yours, ours or other. If you don't have an e-learning solution, you are welcome to use ours (eCollege). If you already have a platform we'd be happy to work within your specifications. We can also develop custom multimedia or other delivery methods of online learning. As a nonprofit organization itself, SPL is attuned to the needs and concerns of nonprofit organizations.

Q: Who do I contact to learn how to execute my organization's e-learning strategy the right way?

A: Current customers should contact their account manager to arrange an effective e-learning consultation. If you are new to Spectrum Pacific Learning, you can contact us to arrange an appointment.

Q: Can Spectrum Pacific Learning integrate quizzes and other learner-evaluations into my e-learning project?

A: During the discovery phase, Spectrum Pacific Learning will work with you to identify appropriate content and placement of quizzes and/or examinations. We provide plenty of options for this common request.

Q: Can I see a demonstration of your best courses?

A: We've included an online demo on our website to give you a sample of our best online courses.

Q: Your primary Learning Management System seems to be eCollege, but that's not my current platform?

A: Spectrum Pacific Learning works on existing client platforms and does not require anyone to use eCollege. eCollege is Spectrum Pacific Learning's offering, but we can also use your existing platform or build Web-based solutions.

Q: How can I become an expert at using the tools in my online course?

A: We offer both a self-paced and a facilitated online course targeted at online instructors entitled, Using Technology to Teach Online. We also offer an array of Effective e-learning workshops for content developers and online instructors. Contact us for more information.

Q: Will I have rights to the courseware and be able to update content on my own?

A: Yes. You own your course content, whether we create it or not. We're happy to train your staff on how to access and update course content, or you can engage us for this routine maintenance.

Q: Where can I find information about jobs at Spectrum Pacific Learning?

A: Please visit the Careers pages to learn more about our company and current opportunities.

Q: What is your mailing address, phone and fax numbers?

A: Go to Contact Us for complete contact information.

Help Questions

Q: What do I do if I need technical support?

A: Because we understand that learners have different learning styles and technical abilities, Spectrum Pacific Learning provides a full spectrum of technical support and customer service solutions. Go to the Help Desk to learn more.

Q: Where do I research the answers to my questions?

A: You can research step-by-step information in convenient Online Manuals located in the Tools area or Control panel of your online course. You can also find quick answers to the most common technical problems by searching our online Knowledge Base. Simply click Help at the top of your screen.

Q: How do I contact online support from within my course?

A: There are at least two links to online support visible in every course. Simply click Help at the top of your screen. You may also find a link to Online Support from within the Communications area.

Q: Can I send an email to request support?

A: You can send us an e-mail or place a ticket for support from within your online course in as little as two clicks.

Q: What if I prefer to speak with someone by phone?

A: You can reach us by telephone, 24-hours a day, via our toll-free number, 1-877-533-4733.

Q: What if I have a dial-up connection and cannot be online and talk on the phone at the same time?

A: Dial-up users do not have to get offline to have their questions answered. Instead, you can chat with a live User Services Representative, while still logged in to your course.

Frequently Asked Questions

Spectrum Pacific Learning is an affiliate of the National University System.